Key Takeaways
- A Calgary woman, Susana Trotchie, reported that a Skip the Dishes delivery driver was caught stealing an Amazon package from her doorstep.
- The incident was captured on the family’s Ring camera, which showed the driver dropping off a food order and then taking the Amazon package.
- Trotchie contacted Skip the Dishes, but the company’s response was disappointing, stating that they were not responsible for the actions of their independent contractors.
- The company suggested that the family contact their local authorities, which they did, but Trotchie is still concerned that the driver may be stealing packages from other customers.
- The family has deleted their Skip the Dishes apps and will no longer be ordering from the company.
Introduction to the Incident
The incident occurred in early November when Susana Trotchie’s husband ordered some motorcycle parts from Amazon. The package was delivered to their home address and left on the front step, but when Trotchie’s husband went to look for it, it was nowhere to be found. The family had turned off their Amazon alerts, so they didn’t receive a notification when the package was delivered. It wasn’t until they checked their Ring camera that they discovered what had happened to the package. The camera footage showed a Skip the Dishes delivery driver dropping off a food order for their son and then taking the Amazon package.
The Theft Caught on Camera
The video from the Ring camera was clear, showing the driver unzipping his coat, reaching down, and grabbing the Amazon package. He then stuffed it into his coat and walked away. Trotchie was shocked and bewildered by what she saw, especially since the driver had just delivered a food order to their home. She described the driver’s actions as "calculated," saying that he looked directly at the camera before ducking down to take the package. The fact that the driver seemed to know exactly what he was doing made the incident even more disturbing.
Reporting the Incident to Skip the Dishes
Trotchie contacted Skip the Dishes right away to report the incident. She sent an email to the company, but she didn’t receive a response. It wasn’t until her son, who had placed the food order, contacted the company that they finally got a response. The company asked for the video footage, which Trotchie’s son provided. However, the response from Skip the Dishes was disappointing. The company stated that their couriers are independent contractors, not employees, and therefore they were not responsible for the driver’s actions. They suggested that the family contact their local authorities, which they did.
Response from Skip the Dishes
Trotchie was shocked and disappointed by Skip the Dishes’ response. She felt that the company was not taking responsibility for the actions of their drivers, even though they were representing the company. The fact that the driver was able to steal a package from her doorstep and then continue delivering for the company was disturbing. Trotchie’s biggest concern was that the driver may have stolen packages from other customers, and she wanted to know if the company was going to take any action to prevent this from happening again. The company’s response seemed to brush off the incident, stating that they were not liable for the actions of their independent contractors.
Consequences for Skip the Dishes
The incident has had consequences for Skip the Dishes, at least for Trotchie’s family. They have deleted their Skip the Dishes apps and will no longer be ordering from the company. Trotchie said that she had ordered from Skip the Dishes frequently in the past, so the company would be missing her business. The incident has also raised concerns about the security of packages delivered to customers’ homes. With the holiday season approaching, there will be even more packages being delivered, and the risk of theft will be higher. Trotchie’s experience serves as a warning to other customers to be vigilant and to take steps to secure their packages.
Conclusion
The incident involving the Skip the Dishes delivery driver has highlighted the need for companies to take responsibility for the actions of their drivers. While Skip the Dishes may not be liable for the actions of their independent contractors, they should still take steps to prevent incidents like this from happening again. This could include providing training for their drivers, conducting background checks, and implementing measures to secure packages. Customers like Trotchie’s family expect a certain level of service and security from the companies they use, and incidents like this can damage trust and reputation. By taking responsibility for their drivers’ actions and taking steps to prevent future incidents, companies like Skip the Dishes can regain the trust of their customers and provide a better experience for everyone involved.