Key Takeaways
- A sevenfold increase in serious incidents has been reported at the Gatwick immigration removal centre in 2024, with 28 incidents compared to 4 in 2023.
- The centre was found to be "volatile and less safe" than in previous years, with large protests and men jumping onto anti-suicide netting.
- 22 Serco officers were investigated over allegations of serious misconduct, with 21 complaints unsubstantiated and one resulting in minor recommendations for changes.
- The report highlights concerns about the treatment of detainees, including long detention periods and inadequate mental health support.
- The Home Office and Serco have responded to the report, with Serco stating that many of the criticisms are out of date and lack evidence.
Introduction to the Report
The independent monitoring board has released a report detailing a significant increase in serious incidents at the Gatwick immigration removal centre in 2024. The report found that there were 28 serious incidents in 2024, compared to 4 in 2023, including large protests and men jumping onto anti-suicide netting. The centre, which was formerly two adjacent sites, Brook House and Tinsley House, has been the subject of controversy in the past, including an undercover investigation by BBC Panorama that revealed serious assaults and other malpractice by G4S guards.
Incidents and Safety Concerns
The report highlights the volatile and less safe environment at the centre, with the National Tactical Response Group being called in on 12 occasions to quell disorder. The incidents included men jumping onto anti-suicide netting, which is a serious concern for the safety and well-being of the detainees. The report also notes that the centre was subjected to large protests, which further highlights the need for improved safety measures and incident management. The increase in serious incidents is a cause for concern, and the report emphasizes the need for the centre to improve its safety protocols and incident management.
Investigations and Misconduct
The report also reveals that 22 Serco officers were investigated over allegations of serious misconduct, with 19 from Brook House and 3 from Tinsley House. The complaints related to the use of force, with 21 unsubstantiated and one resulting in minor recommendations for changes. The report notes that the complaints were referred to the Home Office’s professional standards unit, which deals with serious misconduct and significant complaints such as allegations of assault or racism. The investigation highlights the need for improved training and guidance for officers to ensure that they are equipped to handle difficult situations and prioritize the safety and well-being of detainees.
Treatment of Detainees
The report highlights concerns about the treatment of detainees at the centre, including long detention periods and inadequate mental health support. The report notes that one man was locked up for 708 days and another for more than 400 days, which is excessive and potentially harmful to their mental and physical health. The report also notes that five people were sectioned due to serious mental health problems, and most of those detained were released rather than removed. The report emphasizes the need for the centre to prioritize the safety and well-being of detainees and ensure that they are treated with dignity and respect.
Response from Serco and the Home Office
A Serco spokesperson responded to the report, stating that many of the criticisms are out of date and lack evidence. The spokesperson noted that the team at Gatwick carries out a challenging role with professionalism and constantly strives to improve the work they do. A Home Office spokesperson also responded, stating that the Home Office reviews all incidents of use of force to ensure that techniques are used proportionately. The responses from Serco and the Home Office highlight the need for improved communication and transparency in the management of the centre and the treatment of detainees.
Conclusion and Recommendations
The report highlights the need for improved safety protocols, incident management, and treatment of detainees at the Gatwick immigration removal centre. The report emphasizes the importance of prioritizing the safety and well-being of detainees and ensuring that they are treated with dignity and respect. The centre must take steps to address the concerns raised in the report, including improving training and guidance for officers, reducing detention periods, and providing adequate mental health support. The report’s findings and recommendations must be taken seriously, and the centre must work to improve its management and treatment of detainees to ensure a safe and respectful environment.


