Key Takeaways
- A Bluebridge ferry was stuck in Wellington due to a problem with its ramp, leaving 200 passengers stranded for 15 hours.
- The ferry company apologized for the inconvenience and offered refunds and rescheduling to affected passengers.
- An additional sailing was added to accommodate the backlog of passengers.
- This incident is not the first mechanical issue experienced by the Connemara, as it lost power during a sailing in September 2024 due to contaminated fuel.
- Passengers reported a "long and boring" night onboard, with limited sleep and amenities.
Introduction to the Incident
The Bluebridge ferry, Connemara, experienced a mechanical issue with its ramp, resulting in a 15-hour delay for 200 passengers traveling from Wellington to Picton. The ferry had to return to the capital shortly after departure, and passengers were forced to spend the night onboard. According to StraitNZ Bluebridge spokesman, Will Dady, the crew worked with specialist crane operators to lower the ramp, which took time, resulting in the extended delay.
Passenger Experiences
Passengers onboard the ferry reported a "long and boring" night, with limited sleep and amenities. Petra Clarke, a passenger, told RNZ that the night was uncomfortable, with most passengers sleeping in the kitchen or on recliners. She praised the staff onboard, who provided a free breakfast for passengers and kept them informed about the progress of the repairs. However, the lack of sleep and amenities made the experience challenging for many passengers. Additionally, those with dogs were unable to access their pets until the morning, adding to the frustration.
Company Response
The ferry company, Bluebridge, apologized "unreservedly" for the inconvenience caused to passengers and offered refunds and rescheduling to those affected. Dady stated that the company was working to accommodate the backlog of passengers, including adding an additional sailing of the Livia. The company acknowledged that the mechanical issue occurred during a peak travel period, which had a flow-on effect, resulting in canceled sailings. However, they assured passengers that they were doing everything possible to get them across the Cook Strait as soon as possible.
Previous Incidents
This incident is not the first mechanical issue experienced by the Connemara. In September 2024, the ferry lost power during a sailing due to contaminated fuel, leaving it drifting for over two hours and requiring a rescue from tug boats. This previous incident raises concerns about the reliability and maintenance of the ferry.
Impact on Passengers
The delay and cancellation of sailings have had a significant impact on passengers, including those with urgent travel plans. Greg Brunton, a passenger traveling with his RV, reported that he was stranded after his sailing was canceled, and he was unable to get a booking until next month. He was traveling with a guest visiting from the United States, who had flights to catch, adding to the urgency of the situation. Brunton was disappointed with the company’s response, which he felt was inadequate and left him to find alternative arrangements.
Conclusion
The incident highlights the importance of regular maintenance and checks to prevent mechanical issues. The company’s response, although apologetic, has left some passengers feeling frustrated and stranded. The addition of an extra sailing and the offer of refunds and rescheduling are positive steps, but the company must work to prevent such incidents in the future to maintain passenger trust and confidence. The experience of passengers, including the "long and boring" night onboard and the challenges faced by those with urgent travel plans, serves as a reminder of the importance of reliable and efficient ferry services.
