Key Takeaways
- IQSTEL’s Artificial Intelligence strategy is a core pillar of its long-term growth strategy
- The company’s proprietary AI platform, Reality Border, is designed to deliver secure, scalable, and revenue-generating solutions across web, voice, and contact center environments
- IQSTEL’s AI products, including AIRWEB, IQ2Call, and AI-powered contact center services, are already in market and gaining commercial traction
- The company has established a sales objective of seven digits for fiscal year 2027 for its AI-powered, high-margin services
- IQSTEL’s AI roadmap is focused on further verticalization of AI agents, expansion into additional high-volume enterprise workflows, and enhancement of governance and operational quality
Introduction to IQSTEL’s AI Strategy
IQSTEL, a fast-growing telecom and technology company, has issued a comprehensive Shareholder Letter detailing its Artificial Intelligence strategy, commercial roadmap, and early market traction. As stated in the letter, "IQSTEL’s AI initiatives are developed and commercialized through Reality Border, our AI innovation and product development platform, and are deeply integrated with IQSTEL’s telecom infrastructure and cybersecurity capabilities through our sibling company, Cycurion." This integration is designed to deliver secure, scalable, and revenue-generating solutions across web, voice, and contact center environments.
Reality Border and IQSTEL’s AI Platform
Reality Border, IQSTEL’s proprietary AI platform, has built a fully proprietary AI platform, developed in-house, that underpins all current and future AI products. As mentioned in the letter, "This shared platform architecture ensures that advances in orchestration, security, and observability benefit every solution simultaneously." The platform’s key characteristics include multichannel AI agents operating across web, voice, and messaging, a centralized orchestration layer, secure integrations with business systems and telecom voice infrastructure, and deep security controls at the perimeter and API level through Cycurion ARx.
AI Products in Market
IQSTEL’s AI products, including AIRWEB, IQ2Call, and AI-powered contact center services, are already in market and gaining commercial traction. As stated in the letter, "AIRWEB is a 24/7 AI assistant for customer engagement across web and phone, supporting multilingual, voice-interactive use cases." IQ2Call is an AI-first call center solution, designed to eliminate wait times through auto-scaling AI agents, with seamless escalation to human operators when required. The company’s AI-powered contact center services are also available, offering a fully integrated solution that combines AI automation, human agents, telecom connectivity, and security under a single operational framework.
Commercial Model and Monetization
The AI business within IQSTEL is structured around recurring subscription and service-based revenue models, with transparent, published pricing for both AIRWEB and IQ2Call, as well as fully managed AI-powered contact center services. As mentioned in the letter, "This commercial structure supports predictable, recurring revenue streams, rapid onboarding and scalability, clear unit economics, and margin expansion as deployments scale." IQSTEL has already initiated the commercialization process for its AI products and services, and early adoption indicators are developing across multiple verticals.
Early Commercial Traction
IQSTEL has already seen early commercial traction for its AI products and services, with multiple AI agents live in production with ONAR and Mobility Tech, and several IQ2Call agents deployed and in trial and "try-and-buy" phases with multiple customers. As stated in the letter, "Through www.contactcenter.iqstel.com, IQSTEL has built a growing sales pipeline with more than six active opportunities, and is currently adding approximately two new qualified leads per month." The company has established a sales objective of seven digits for fiscal year 2027 for its AI-powered, high-margin services.
Forward Roadmap and Strategic Impact
IQSTEL’s AI roadmap is focused on further verticalization of AI agents, expansion into additional high-volume enterprise workflows, and enhancement of governance and operational quality. As mentioned in the letter, "We expect AI to become an increasingly meaningful contributor to both revenue growth and adjusted EBITDA expansion." The company is committed to building a differentiated platform designed to deliver unique, scalable, and defensible solutions at the intersection of telecom and technology. As stated in the letter, "This is not an incremental initiative. It is a foundational effort to shape IQSTEL’s future product offering, strengthen our competitive positioning, and create high-margin services that compound the value of our existing infrastructure and customer relationships."
https://www.prnewswire.com/news-releases/iqst-iqstel-issues-shareholder-letter-detailing-artificial-intelligence-ai-strategy-commercial-traction-and-2026-roadmap-302660727.html