Key Takeaways:
- The Canada Revenue Agency (CRA) is shifting towards a fully digital service model, which may impact tax filers who prefer physical documents and forms.
- The CRA will no longer automatically mail physical income tax packages to individuals, and some forms will not be included unless requested.
- Canadians can still file their taxes using paper forms, but they will need to take extra steps to obtain the necessary documents.
- The CRA is encouraging Canadians to use digital options, such as certified tax software programs, to make filing easier and faster.
- The agency is also recommending that filers sign up for direct deposit to receive payments faster and easier.
Introduction to the CRA’s Digital Shift
The Canada Revenue Agency (CRA) has announced that it is making changes to its tax filing process, which may impact some tax filers who prefer to use physical documents and forms. The agency is shifting towards a fully digital service model, which means that it will no longer automatically mail physical income tax packages to individuals. Instead, Canadians will need to request these packages or access the necessary forms online. This change is part of the CRA’s effort to modernize its services and provide faster and more convenient options for tax filers.
Changes to Paper Tax Packages
As of January 20, 2026, Canadians who want to receive paper income tax packages will need to request them from the CRA by visiting their website or calling the agency directly. The packages will no longer include all the forms that were previously included, as the CRA has determined that some of the federal schedules are not being used as much as others. For example, schedules such as Schedule 3 for claiming capital gains or losses, Schedule 6 for Canada Workers Benefit, and Schedule 9 for donations and gifts will no longer be included in the paper packages unless requested or downloaded separately. Canadians who need these forms will need to download and print them at home or call the CRA to request them.
Impact on Tax Filers
The changes to the paper tax packages may cause some inconvenience for tax filers who prefer to use physical documents and forms. However, the CRA is encouraging Canadians to use digital options, such as certified tax software programs, to make filing easier and faster. The agency is also recommending that filers sign up for direct deposit to receive payments faster and easier. Additionally, the CRA is hiring more call centre workers to assist Canadians with their tax filing questions and potential problems. This is particularly important, as the agency has faced criticism in the past for its slow response times and inaccurate advice.
Benefits of Digital Filing
The CRA is promoting the benefits of digital filing, including faster refunds and more convenience. In fact, 93% of tax year filings submitted in 2025 were done digitally, according to the CRA. Digital filing also allows filers to use the Auto-fill service, which fills in parts of a tax return based on information the CRA keeps on file. This can help reduce errors and make the filing process faster and easier. Furthermore, digital filing can also help reduce the risk of lost or misplaced documents, as all information is stored electronically.
Support for Tax Filers
The CRA is providing support for tax filers who may need help with the new changes. Canadians can visit the CRA website to find the necessary forms and instructions, or call the agency directly for assistance. The CRA is also encouraging tax filers to use certified tax software programs, which can guide them through the filing process and help them claim the credits and deductions they are eligible for. Additionally, the CRA is providing information and resources on its website to help tax filers understand the changes and how they can access the necessary forms and documents.
Conclusion
In conclusion, the CRA’s shift towards a fully digital service model may require some adjustments for tax filers who prefer physical documents and forms. However, the agency is providing support and resources to help Canadians navigate the changes and take advantage of the benefits of digital filing. By using digital options, such as certified tax software programs and direct deposit, Canadians can make the tax filing process faster, easier, and more convenient. As the CRA continues to modernize its services, it is likely that we will see even more changes and improvements in the future.
